📚 Institute Representative User Guide
Complete Guide to Managing Social Media Tickets & Content
Getting Started
If you don’t have access to your group’s Tickets tab, contact your administrator to be added via Service Desk → User Roles & Institutes
If you have a username but forgot/don’t know your password:
🔐 Reset Your PasswordIf you can login and see the Tickets tab in your group, you’re ready!
Quick Access Links
🎯 Direct Links for BuntsConnect Institutes
Click the Login link above, use your provided credentials, and you’ll be prompted to change your password.
🔐 Reset PasswordUnderstanding Your Role
You manage social media content requests for your institute. You create posts, review content prepared by the Social Media team, and approve final posts before publishing.
Step-by-Step Guide
Login to Your Account
Visit your site and login with your credentials
- URL: https://buntsconnect.com/wp-login.php
- Username: Provided by admin
- Password: Check your email or reset if needed
Navigate to Your Group
Find and access your institute’s group
- Click on Groups in the top menu
- Select your institute from “My Groups”
- Look for the “Tickets” tab in your group
Create a Social Media Post Request
Request a new social media post for your institute
- Click “New Ticket” button
- Enter a clear Subject (e.g., “Annual Day 2026 Post”)
- Select Ticket Type: “Social Media Request”
- Choose Social Media Post Type:
- Monday Motivation – Weekly motivational content
- Wednesday Wins – Midweek achievements
- Friday Fun – End-of-week fun content
- Topical Special Occasions – Holidays, festivals, events
- Regular – General announcements
- Set Priority (Low/Medium/High/Urgent)
- Set Target Date – When you need it published
- Assign to Social Media Representative (optional)
- Describe your requirements in Description
- Upload photos/videos/documents if you have them
- Click “Submit Ticket”
View Social Media Kanban Board
Track all your social media posts in a visual board
- In your group’s Tickets tab, click “Social Media” button
- View posts organized by type in 5 columns
- See status at a glance (New, In Progress, Approved, etc.)
- Click any card to view full details
Monitor Your Tickets
Keep track of all your social media requests
- View Active Tickets – ongoing posts
- View Archive – completed posts
- Use Search – find tickets by ID or subject
- Filter by Status – see what needs attention
- SMR team updates your ticket
- Status changes (e.g., Ready for Approval)
- Someone adds a comment
Review & Update Status
When SMR team prepares your content
- Open the ticket from your list
- Review the prepared content, images, captions
- Click “Update Status” to expand options
- Select new status:
- In Progress – Being worked on
- Approval Required – Ready for your review
- Approved – Good to publish
- Rejected – Needs changes
- Resolved – Work completed
- Add a note to explain your decision
- Click “Update Status”
Add Comments & Attachments
Communicate with the Social Media team
- Scroll to “Add a Comment” section
- Type your feedback, suggestions, or requirements
- Click “Attach files” to upload new images/videos
- Click “Post Comment”
- Be specific with your feedback
- Provide alternative images if rejecting
- Respond quickly to keep posts on schedule
- Use @mentions if needed
Set & Update Target Dates
Ensure posts are delivered on time
- When creating a ticket, set Target Date
- In ticket view, update target date using the date picker
- Overdue posts are highlighted in red with a pulsing indicator
- Set realistic dates considering review time
- Regular posts: 3-5 days before publish date
- Event posts: 1 week before event
- Urgent posts: Mark as High/Urgent priority
Social Media Post Types
Common Questions
Q: How long does it take to get a post ready?
A: Typically 2-3 business days. For urgent posts, mark them as “Urgent” priority and the SMR team will prioritize them.
Q: Can I edit a post after submitting?
A: Yes! Open the ticket and add a comment with your changes. The SMR team will update accordingly.
Q: What if I need urgent changes?
A: Add a comment marked as urgent, or change the priority to “Urgent”. The team receives email notifications immediately.
Q: Can I see posts from other institutes?
A: No. You can only see tickets from your assigned institute(s) for privacy and data security.
Q: Who can I assign posts to?
A: You can assign to any Social Media Representative, Institute Representative, Support Agent, or Administrator who has access to your group.
Typical Workflow
Tips & Best Practices
- Be Specific: Clear subject lines help SMR find your tickets easily
- Provide Assets: Upload high-quality photos/videos upfront
- Set Realistic Dates: Allow 3-5 days for content preparation
- Check Regularly: Review tickets daily for SMR updates
- Respond Quickly: Fast approvals = faster publishing
- Use Comments: Keep all communication in the ticket
- Creating duplicate tickets for the same post
- Using external communication (use ticket comments instead)
- Setting impossible deadlines (same day requests)
- Forgetting to check email notifications
Need Help?
If you face any issues or have questions, contact your group administrator or use the Service Desk to create a support ticket.
📚 Pro Tips
- Bookmark your group’s Tickets page for quick access
- Enable email notifications to stay updated
- Use the Kanban board to visualize all posts at once
- Assign posts to team members for better tracking